Frequently Asked Questions
Everything you need to know about your HK Army gear and orders.
How long does shipping take for domestic orders?
Standard domestic orders are typically processed within 1-2 business days. Depending on your location, shipping usually takes 3-5 business days via USPS or FedEx.
What is your return policy on technical gear?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that custom jerseys and used technical equipment cannot be returned.
Do you ship HK Army products internationally?
Yes, we ship worldwide. International shipping rates and transit times are calculated at checkout based on the destination country and package weight.
How do I know which size jersey or pant to order?
We provide a comprehensive size chart on every product page. We recommend measuring your current gear or body dimensions to ensure a proper fit for competitive play.
What should I do if I receive a defective product?
If you believe your item has a manufacturing defect, please contact our customer support team immediately with your order number and photos of the issue for a warranty evaluation.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placing the order by contacting our support team.